On professional email etiquette

While doing research for a project, just found an email I sent to a client, in my day job, who had reported a critical software problem:

I am all over this like a towel on a wet dog that’s really wiggly and really doesn’t want to get dried with a towel because he just wants to shake the water off everywhere but you really don’t want him to do that because everything is going to get wet if he does and you don’t want everything to get wet because some things don’t work after they get wet, like iPods and so on, but fish actually work pretty well when they’re wet so you wish your house was made of fish, and the stupid dog is still wiggling like crazy.

Two years later, I remain employed. And bearing this lesson in mind, I will never build a house out of iPods.